Troubleshooting

General Troubleshooting

This troubleshooting guide focuses on connectivity issues (Bluetooth, Wi-Fi, general wireless) and interface device issues. For troubleshooting related to piano performance (playback volume, note repetition, pedal noise or piano-specific function), contact your Spirio-trained technician.

These general troubleshooting remedy steps have solved 95% of connectivity/interface issues.

In the iPad Settings, check to make sure that Bluetooth is on.
Make sure to connect to your Spirio | r using the Spirio app.
Ensure a strong WiFi signal (see the note below).
Ensure the iPad is within 30 feet/10 meters of the piano
Ensure the iPad software (iOS) and the Spirio App are up to date.
In the Spirio App settings, select "Catalog", click “Sync Now”
Close and re-open the App (double click the home button, swipe the app up to close)
Power cycle the iPad (off and on) then reconnect via Bluetooth from the Spirio app.
Power cycle the piano (unplug and re-plug) then reconnect via Bluetooth from the Spirio app.

If the problem persists despite the solutions above:

In the Spirio App settings, click on “Sign Out”, then sign back in (be sure to keep your Spirio ID close at hand as it will need to be re-entered at this stage)

If connectivity issues persist, delete and re-install the app as follows:

Hold your finger on top of the Spirio App on the home screen – once the icon starts to shake and a small “X” shows up on the top left, click it. Then, go to the App Store and re-install.

Specific Issues

Spirio stops playing after one song

Issue: Single song selected

• Create Playlists or fill your Play Queue (Now Playing) with desired tracks
Music seems to be missing from the App

Issue: Download error (or only partial download)

• In the settings of the App, touch the Sync Now button (requires a Wi-Fi connection)
• If the WiFi connection is slow, you may need to sync a few times before all the music loads
App disconnects from Spirio piano

Issue: Signal strength/coverage issue

• Always keep iPad with or near Spirio, to prevent disconnection due to distance (must be within 30 feet/10 meters of piano)
• Turn off other Bluetooth devices in the area (some digital pianos have Bluetooth functionality)

A Note on Wi-Fi

Wi-Fi is a critical part of Spirio|r demonstrations and functionality. While not necessary for music playback, a strong WiFi connection for the iPad and piano is critical because:

Allows for remote troubleshooting
Allows for easy iOS and Spirio App updates
Access to the Spirio Spotlight page
Access to the in-app Help section
Fast troubleshooting (including the “Sync Now”, Sign Out, and app delete/re-install)

Guidelines for in-store Wi-Fi:

25 Mbps is the recommended minimum required upload and download speeds for proper Spirio | r function
To determine your upload and download speeds, run a test at www.speedtest.net. We suggest testing at or near the Spirio.

Questions

Please contact spiriosupport@steinway.com