Spirio Dealer Site
This is where store managers create new Spirio customer IDs, request new Spirio Dealer IDs, and track sold Spirio customer ID information.

Spirio Dealer Site

 

Steinway Parts Department
The resource for tools like the Spirio Brochure (hardcopy), music desk poster, mailer-sized brochures, and event gift bags.

Parts Department

 

Steinway Dealer Extranet
The resource for materials like digital Spirio Brochure, Spirio Model Sheets, Spirio Logos (digital), Spirio launch event invite templates,print advertisement templates, Wired Magazine Spirio feature re-print, Spirio sync videos, Spirio Media features page,a turn key Spirio Educational Seminar, downloadable Spirio lounge artwork, portable Spirio wall guidelines, and more.

Dealer Extranet

Further questions? Contact spiriosupport@steinway.com

Steinway Spirio will have a 5 year warranty covering parts and labor, consistent with the standard Steinway warranty.

Each Spirio customer receives an iPad at no extra charge.  However, Spirio pianos do not ship to dealer locations with iPads, so they need to be purchased locally, prior to delivery.

Steinway & Sons recommends the Apple iPad, 32GB, Wi-Fi only, in Gold Finish (or silver for a Sterling-model Spirio).  Be sure to purchase AppleCare (the extended warranty) with the iPad.

As of August 1, 2018, there are no complimentary services provided by Steinway & Sons. 

For any Spirios sold and delivered prior to August 1, 2018 by North American dealers, Steinway & Sons will honor the previous arrangement of four included tunings.  Questions?  Contact spiriosupport@steinway.com.

SPIRIO AUDIO REINFORCEMENT FOR HOME USE

Steinway & Sons Spirio is a high-resolution player piano – designed to deliver an acoustic experience indistinguishable from a live performance.  We strongly encourage all Spirio customers to experience Spirio as intended – an acoustic listening experience. 

However, a very small percentage of Spirio customers insist on integrating Spirio into their home audio system, or on being able to listen to Spirio in rooms others than near the piano.  To this end, this hardware list can provide a reliable and effective solution. 

This list does not replace the need for a skilled home audio technician, however.  We strongly encourage any customer intent on pursuing this to engage a home-audio expert to ensure proper installation and optimization with consideration for the room(s), local acoustics, particular home audio system, and customer expectations.

For a home-audio technician recommendation, contact CEDIA – a trade group of home technology installers and experts at www.cedia.org.  

 

RECOMMENDED HARDWARE

DPA 4099P Stereo Microphone System for Piano  Link here

Mackie ProFX4v2 Mixer with Effects  Link here

Cable Tie Mounts  Link here

2 XLR cables to run from Spirio to mixer

Zip ties

Alternative microphone - Remic P6000 Stereo Microphone for Grand Piano  Link here

NOTE:

The piano technician will place microphones in recommended positions and discretely mount/run XLR cables from piano to mixer.  The audio technician will connect mixer to sound system and produce a stereo mix. (Pan L/R, add desirable EQ and reverb).  Contact spiriosupport@steinway.com with any questions.

• The importance and reason for servicing Spirio must be communicated to customers during the sales process.  Spirio pianos are all prepared to a concert level because of the unique accuracy of the playback system.

• When in use, the Spirio is being played exactly as the Steinway artists who recorded the music played it, with all the same nuance and power.
• Because of that, Spirio pianos are being played as a piano in a concert setting, so for optimal performance, it’s important that they are prepared and maintained in the same condition.
   

Go to http://spiriodealer.steinway.com, log-in, click the "Request a New Customer ID" button, answer all of the customer profile questions, and click submit.  A new ID will be automatically created.  Don't have credentials or need help?  Contact Spirio Support at spiriosupport@steinway.com.  

Go to http://spiriodealer.steinway.com, log-in, and click "Request New Dealer ID."  Though not an automated system, you will be provided a new Dealer ID by the Spirio Support team.

Yes - you can have up to five devices per ID number.  In order to share playlists across devices, use the same Spirio ID and AppleID on each iPad.

Due to the highly regulated nature of electronic components, Spirio inventory is required to have approval from each destination country.  As of November 2018, we have regulatory certification to sell Spirio (separate from Spirio R) into the following countries:

• Americas - (120 volt power supply certified) United States, Canada, Mexico, Argentina
• Europe (230 volt power supply certified) Austria, Belarus, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
• Asia (230 volt power supply certified) Australia, China, Malaysia, New Zealand, Singapore, Thailand, Vietnam
• Asia (120 volt power supply certified) Japan, Taiwan

Note - Spirio R will receive separate global certifications.  Please refer to the Spirio R FAQ pages on this topic.

First, if shipping to another country, Spirio may require a different power supply (110V or 230V AC 50/60Hz).  Second, providing the critical technical service by a factory-trained Spirio technician.  For assistance, contact spiriosupport@steinway.com.  

The Spirio App supports English, German, Simplified Chinese, French, Spanish, Korean, Japanese, Italian, and Russian.

Note expression:  1,020 dynamic levels per note measured at a rate up to 800 samples per second

Proportional pedaling:  256 levels measured at a rate up to 100 samples per second

Pedals supported:  Sustain, una corda, sostenuto (emulated)

Power input:  120V (N. America) or 230V (EU/Asia) AC 50-60 Hz

Three models are available with the Spirio system:  Model B (worldwide), Model M (North American markets), and Model O (European and Asian markets).  

Ebony polish finish is standard - other finishes and hardware packages may be available by custom order.  Contact your Steinway & Sons representatives for availability.

Keybed: CNC precision cut prior to installation
Keyframe:  Manufactured to Spirio specification by Kluge Klaviaturen
Legs: Leg #1 and #2 are notched near leg top to allow solenoid rail fit
Trapwork: Geometry updated to accommodate trapwork solenoids
Hardware:  Spirio hardware installation occurs during lower work (e.g. trap work)
System Calibration:  Occurs at end of process, near final quality control.
Note: Spirio pianos follow all other regular manufacturing processes and are
treated as acoustic instruments throughout – including grand finishing, action regulation, tone regulation, final voicing and quality control.

Spirio is exclusively installed during the manufacturing process, therefore existing pianos cannot be retrofitted. 

This commisioned art piece, KF3, by visual artist Yago Hortal, is the signature visual for Spirio.  The rich color palette was intended to help visually represent the rich tonal "colors" available to performers and listeners in each Steinway piano.  

Derived from the Latin ‘spirare’ (to breathe), spirio is an abstract phrase reminiscent of inspiration, spirit and experience. and is phonetic and easy to pronounce in all languages.

For general Spirio issues, including customer ID and dealer ID issues, contact spiriosupport@steinway.com.