FAQ / Knowledge Base

Steinway Spirio will have a 5 year warranty covering parts and labor, consistent with the standard Steinway warranty.

Each Spirio customer receives an iPad at no extra charge.  However, Spirio pianos do not ship to dealer locations with iPads, so they need to be purchased locally, prior to delivery.

Steinway & Sons recommends the Apple iPad, 32GB, in Gold Finish (or silver for a Sterling-model Spirio).  Be sure to purchase AppleCare (the extended warranty) with the iPad.

Four service visits within the first year of ownership are included in the purchase price.

Service costs are handled by each region (Americas, EMEA, SAP).  For detailed information on service, please contact us at spiriosupport@steinway.com

• The importance and reason for servicing Spirio must be communicated to customers during the sales process.  Spirio pianos are all prepared to a concert level because of the unique accuracy of the playback system.

• When in use, the Spirio is being played exactly as the Steinway artists who recorded the music played it, with all the same nuance and power.
• Because of that, Spirio pianos are being played as a piano in a concert setting, so for optimal performance, it’s important that they are prepared and maintained in the same condition.
   

Go to http://spiriodealer.steinway.com, log-in, and click "Request New Dealer ID."  Though not an automated system, you will be provided a new Dealer ID by the Spirio Support team.

Go to http://spiriodealer.steinway.com, log-in, click the "Request a New Customer ID" button, answer all of the customer profile questions, and click submit.  A new ID will be automatically created.  Don't have credentials or need help?  Contact Michael Cabe at mcabe@steinway.com.  

Yes - you can have up to five devices per ID number.  In order to share playlists across devices, use the same Spirio ID and AppleID on each iPad.

Due to the highly regulated nature of electronic components, Spirio inventory is required to have approval from each destination country.  As of November 2017, we have regulatory certification to sell into the following countries:

• Americas - (120 volt power supply certified) United States, Canada, Mexico
• Europe (230 volt power supply certified) Austria, Belarus, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
• Asia (230 volt power supply certified) Australia, China, Malaysia, New Zealand, Singapore, Thailand, Vietnam
• Asia (120 volt power supply certified) Japan, Taiwan

First, if shipping to another country, Spirio may require a different power supply (110V or 230V AC 50/60Hz).  Second, providing the critical technical service by a factory-trained Spirio technician.  For assistance, contact spiriosupport@steinway.com.  

The Spirio App supports English, German, Simplified Chinese, French, Spanish, Korean, Japanese, Italian, and Russian.

Note expression:  1,020 dynamic levels per note measured at a rate up to 800 samples per second

Proportional pedaling:  256 levels measured at a rate up to 100 samples per second

Pedals supported:  Sustain, una corda, sostenuto (emulated)

Power input:  120V (N. America) or 230V (EU/Asia) AC 50-60 Hz

Three models are available with the Spirio system:  Model B (worldwide), Model M (North American markets), and Model O (European and Asian markets).  

Ebony polish finish is standard - other finishes and hardware packages may be available by custom order.  Contact your Steinway & Sons representatives for availability.

Keybed: CNC precision cut prior to installation
Keyframe:  Manufactured to Spirio specification by Kluge Klaviaturen
Legs: Leg #1 and #2 are notched near leg top to allow solenoid rail fit
Trapwork: Geometry updated to accommodate trapwork solenoids
Hardware:  Spirio hardware installation occurs during lower work (e.g. trap work)
System Calibration:  Occurs at end of process, near final quality control.
Note: Spirio pianos follow all other regular manufacturing processes and are
treated as acoustic instruments throughout – including grand finishing, action regulation, tone regulation, final voicing and quality control.

Spirio is exclusively installed during the manufacturing process, therefore existing pianos cannot be retrofitted. 

This commisioned art piece, KF3, by visual artist Yago Hortal, is the signature visual for Spirio.  The rich color palette was intended to help visually represent the rich tonal "colors" available to performers and listeners in each Steinway piano.  

Derived from the Latin ‘spirare’ (to breathe), spirio is an abstract phrase reminiscent of inspiration, spirit and experience. and is phonetic and easy to pronounce in all languages.

For general Spirio issues, including customer ID and dealer ID issues, contact spiriosupport@steinway.com.